Accessibility Statement
Sutton Movers Accessibility Statement
Sutton Movers is committed to providing an accessible and usable online experience for all customers in the Sutton area, including disabled users, older people and anyone using assistive technologies. This Accessibility Statement explains the measures we take to make our website as accessible as possible and how you can contact us about any accessibility issues.
Our Commitment to Accessibility
We aim for our website to follow the Web Content Accessibility Guidelines, known as WCAG, version 2.1 at the AA level. These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, physical, speech, cognitive, language, learning and neurological disabilities.
By working towards WCAG 2.1 AA, Sutton Movers intends to support a more accessible Sutton Movers area online, so customers can research services, request quotes and plan their move with greater independence and confidence.
Screen Reader Compatibility
Our website is designed to work with modern screen-reading software. We aim to use clear heading structures, descriptive page titles and meaningful text labels to help screen reader users navigate quickly and understand the content.
Where images are used, we strive to provide text alternatives that describe their purpose. Decorative images are marked so that they can be skipped by assistive technologies. We also work to ensure that important content is not communicated by colour or images alone, helping screen reader users access the same information as sighted visitors.
Keyboard Navigation
The Sutton Movers website is designed to be navigable using a keyboard alone, without requiring a mouse. You should be able to move through interactive elements such as menus, forms and buttons using common keys such as Tab, Shift plus Tab, Enter and the arrow keys.
We aim to provide a clear visual focus indicator so it is easy to see which element is currently selected. This helps keyboard users move efficiently through pages, request a moving quote or review services available across the accessible Sutton Movers area.
Text Readability and Layout
We use simple, straightforward language where possible to support users with cognitive or learning disabilities, as well as users whose first language is not English. Content is structured with headings and paragraphs so that information can be scanned and understood more easily.
Where supported by your browser or device, you can zoom or increase text size to improve readability. Our layout is built to reflow where possible, so that text remains visible without the need for horizontal scrolling at common zoom levels.
Ongoing Improvements
Accessibility is an ongoing process. We review our website periodically to identify and address barriers to access. When we add new pages or features, we aim to design and test them with accessibility in mind so that all customers in the Sutton Movers area can benefit from improvements.
While we work towards full WCAG 2.1 AA compliance, some older content or third party elements may not yet meet the same standard. Where issues are identified, we will prioritise fixes based on impact and frequency of use.
Contact for Accessibility Requests
If you experience any difficulty using the Sutton Movers website, or if you need information in an alternative format, we encourage you to contact us and explain the support you require. For example, you may request large print, an alternative file format, or assistance completing an online form if it is not accessible to your technology.
When you contact us with an accessibility request, please include details of the page or feature you were using, the type of device and browser, and any assistive technology involved. This helps us investigate the issue and work on a suitable solution. We will review your request and respond as soon as we reasonably can.
Feedback and Reporting Issues
Your feedback plays an important role in helping us make Sutton Movers more inclusive for everyone. If you notice an accessibility problem on our website, or if you have suggestions for how we can better support an accessible Sutton Movers area online, please let us know. We take all accessibility comments seriously and use them to improve the experience for current and future customers.
