Privacy Policy
Sutton Movers Privacy Policy
This Privacy Policy explains how Sutton Movers collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act. Sutton Movers is committed to handling your personal data lawfully, fairly, and transparently.
Scope of this Privacy Policy
This Privacy Policy applies to all Sutton Movers customers, potential customers, and individuals who contact us or use our services within our operating area. By engaging with Sutton Movers, requesting a quotation, booking a move, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Sutton Movers acts as the data controller for the personal data we collect in connection with our services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Contact and identification details, such as your name, postal address, property address for collection and delivery, and any alternative contact person details that you provide.
Communication details, such as your preferred method of contact and the content of any communications you send to us, including enquiries, feedback, or complaints.
Service and booking information, including details about your move or related services, dates and times, inventory lists or descriptions of goods to be moved, access details for properties, and any special instructions you provide.
Payment and billing information, such as information necessary to process payments and maintain our accounting records. We do not store full payment card details beyond what is necessary for processing your transaction and complying with legal obligations.
Technical and usage data, where applicable, such as information about how you access or interact with any online tools or forms we provide, including basic device and browser information. This is limited to what is necessary for site security, performance, and service delivery.
Other information that you choose to provide voluntarily, for example in connection with surveys, testimonials, or additional services you request.
Lawful Basis for Processing
We rely on the following lawful bases under data protection law to process your personal data:
Performance of a contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, carry out removals, and manage your account.
Compliance with legal obligations. We process personal data where necessary to meet legal and regulatory requirements, such as maintaining accurate records for tax, accounting, insurance, and other statutory purposes.
Legitimate interests. We may process your data when it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This may include improving our services, managing our relationship with you, maintaining security, and handling enquiries or complaints.
Consent. In some cases, we may rely on your consent, for example for certain types of marketing communications where consent is required by law. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our moving and related services, including providing quotations, confirming and managing bookings, planning routes, and delivering your goods.
To communicate with you about your enquiries, bookings, changes to our services, and other service-related matters.
To process payments, issue invoices, manage billing queries, and maintain financial and transactional records.
To improve and develop our services, operations, and customer experience, including through internal analysis and service monitoring.
To ensure the security and integrity of our operations, vehicles, staff, and customers, and to prevent and detect fraud or misuse of our services.
To comply with legal and regulatory requirements, respond to lawful requests from public authorities, and support the exercise or defence of legal claims.
Sharing Your Personal Data
We may share your personal data with third parties when this is lawful and necessary for the purposes described in this Privacy Policy. These include:
Service providers and processors who perform services on our behalf, such as information technology providers, payment processors, cloud storage providers, and professional advisers. These parties are only permitted to process your data in accordance with our instructions and are required to protect your data.
Other third parties involved in delivering our services, for example where we work with partner companies to provide specialised services that form part of your booking. We share only the data necessary to provide those services.
Public authorities, regulators, law enforcement bodies, or other third parties when required by law or when necessary to protect our rights, your rights, or the rights of others.
In all cases, we limit the personal data shared to what is strictly necessary for the relevant purpose and ensure that appropriate safeguards are in place.
International Transfers
Our intention is to keep your personal data within the United Kingdom or the European Economic Area where possible. If we ever transfer your personal data to a country outside this area, we will ensure that such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, personal data related to bookings and service delivery is retained for a period that allows us to respond to any queries, address potential disputes, and comply with statutory obligations. Financial and transactional records are kept for the periods required by tax and accounting laws.
Where we process data based solely on your consent, for example certain marketing records, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected.
When personal data is no longer required, we will securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those employees, contractors, and processors who need it for legitimate business purposes and are subject to confidentiality obligations.
While we take reasonable steps to safeguard your information, no transmission of data or storage system can be guaranteed as completely secure. You are responsible for taking reasonable steps to protect your own data when communicating with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and limitations, you may:
Request access to your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected, or where you have successfully objected to processing.
Object to processing of your personal data where we rely on legitimate interests and you feel that your rights and interests outweigh our reasons for processing.
Request restriction of processing of your personal data, for example while we verify its accuracy or consider an objection.
Request the transfer of your personal data to you or to another organisation, where processing is based on consent or contract and is carried out by automated means, to the extent required by law.
Withdraw your consent at any time where we rely on consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, you may contact Sutton Movers using the contact methods you normally use for our services. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be posted in the latest version of this Privacy Policy, which will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
